Returns & Refunds
SIMPLE RETURNS, CLEAR SUPPORT
We want you to feel confident ordering from Northa.
If something isn’t right with your order, contact our support team and we’ll help you with the next steps.
30-DAY RETURN WINDOW
Eligible items can be returned within 30 days of delivery.
To start a return, contact us with your order number and the email address used when placing your order.
RETURN CONDITIONS
To be eligible for a standard return, your item should be:
In its original condition
Returned with its original packaging
Free from damage caused after delivery
We may ask for photos before approving a return.
DAMAGED OR INCORRECT ORDERS
Received something damaged, faulty, or different from what you ordered?
Contact us as soon as possible with your order number, a short description, and clear photos of the item.
We’ll review the issue and help arrange the appropriate next step.
REFUNDS
Once an approved return has been received and checked, your refund will be processed back to your original payment method.
Your bank or payment provider may take additional time to display the refund.
CHANGE OF MIND
If you simply change your mind, contact us within the return window before sending anything back.
Our team will confirm whether your order is eligible and provide the correct return instructions.
BEFORE SENDING A RETURN
Please contact Northa Support first.
Do not send an item back without return instructions, as this can delay your refund.