Returns & Refunds
We want you to feel confident ordering from Northa.
Please read the conditions below before requesting a return or refund.
30-Day Guarantee
You may contact us within 30 days of confirmed delivery to request assistance under our 30-day guarantee.
To begin a request, email Northa.support@gmail.com and include:
• Your full name
• The reason for your request
• Photographs where the product is damaged, incorrect or faulty
Submitting a request does not automatically guarantee approval. Each request will be reviewed according to this policy and applicable consumer law.
Change-of-Mind Returns
Because Purple Mouthwash is a personal oral-care product, change-of-mind returns can only be considered when the product is:
• Unopened
• Unused
• In its original packaging
• Still sealed and suitable for resale
• Requested within 30 days of delivery
Opened sachets, opened boxes and used products cannot normally be returned for change of mind due to hygiene and safety considerations.
Faulty, Damaged or Incorrect Products
Contact us promptly if your order arrives damaged, faulty or incorrect.
Please provide your order number and clear photographs of:
• The outer parcel
• The shipping label
• The products received
• Any damage or issue
Depending on the circumstances, an appropriate solution may include a replacement, refund or another remedy.
Australian Consumer Law
Our policies and 30-day guarantee do not exclude, restrict or replace any rights or remedies available under the Australian Consumer Law.
You may be entitled to a repair, replacement, refund or other remedy when a product does not meet an applicable consumer guarantee.
Return Approval
Do not send a return before contacting us.
Approved returns must be sent to the address provided by our support team. Products returned without approval may not be identifiable or accepted.
Return Shipping
For approved change-of-mind returns, the customer is generally responsible for return delivery costs.
Where a product is confirmed to be faulty, damaged or incorrect, Northa will provide an appropriate remedy in accordance with applicable law.
Original shipping costs are generally non-refundable for change-of-mind returns.
Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be sent to the original payment method. Your bank or payment provider may take additional time to display the refund in your account.
Cancellations
Contact us immediately if you need to cancel an order.
We cannot guarantee cancellation once an order has entered processing or has been dispatched.
Contact
To request assistance, email:
Northa.support@gmail.com