Shipping & Delivery

Shipping & Delivery

Thank you for shopping with Northa. We aim to make delivery as clear and straightforward as possible.

Order Processing

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

During product launches, promotional periods or unusually busy times, processing may take slightly longer.

Delivery Estimates

Estimated delivery times are displayed at checkout where available.

Delivery estimates begin after an order has been processed and dispatched. They are estimates only and may be affected by courier delays, public holidays, weather, customs processing or other circumstances outside our direct control.

Shipping Costs

Available shipping methods and any applicable costs will be displayed at checkout before payment is completed.

Order Confirmation

After placing an order, you should receive an order confirmation at the email address entered during checkout.

Please check that your delivery address and contact details are correct.

Tracking

When tracking is available, tracking details will be emailed after your order has been dispatched.

Tracking information can sometimes take 24–72 hours to update after dispatch.

Incorrect Addresses

Customers are responsible for entering a complete and accurate delivery address.

Contact us as soon as possible at Northa Support Team if you notice an error. We cannot guarantee that an address can be changed once processing or dispatch has begun.

If an order is returned because an incorrect or incomplete address was provided, additional delivery charges may apply before the parcel is resent.

Delivery Delays

Courier delays can occasionally happen after a parcel leaves our facility.

Please allow a reasonable amount of time for the tracking information to update. Contact us if your order has not arrived within the expected delivery period and we will help investigate.

Lost, Damaged or Incorrect Parcels

Contact Northa.support@gmail.com as soon as possible if your parcel:

• Arrives damaged
• Contains an incorrect product
• Appears to be missing items

Please include your order number and clear photographs where relevant.

International Orders

We ship only to destinations made available during checkout.

International customers may be responsible for local customs duties, import taxes or processing fees charged by their country. These charges are not controlled by Northa unless expressly stated during checkout.

Contact

For delivery assistance, email:

Northa.support@gmail.com