Terms of Service

These Terms of Service apply when you access the Northa website, purchase a product or use any service offered through our store.

By using this website, you agree to these Terms of Service.

1. About Our Store

This website is operated by Northa.

Throughout these Terms, “Northa”, “we”, “us” and “our” refer to the operator of this store.

Our ecommerce store is hosted by Shopify, which provides the platform used to offer products and services.

2. Eligibility

By placing an order, you confirm that:

• The information you provide is accurate
• You are legally capable of entering into the transaction
• You are authorised to use the selected payment method
• You will not use our products or website for an unlawful purpose

3. Product Information

We aim to present product descriptions, images, prices and availability accurately.

Screen settings, lighting and photography may cause colours or packaging to appear slightly different from the physical product.

Product packaging, ingredients, presentation or specifications may be updated where reasonably necessary.

Individual product results may vary. Statements relating to brighter-looking teeth describe cosmetic appearance and do not guarantee identical results for every customer.

4. Product Use

Customers must read and follow all instructions and warnings supplied with the product.

Do not swallow Purple Mouthwash.

Stop using the product if irritation or discomfort occurs. Seek appropriate professional advice where necessary.

Information provided on our website is general product information and is not a substitute for professional medical or dental advice.

5. Orders

Submitting an order is an offer to purchase.

We may accept, reject or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Pricing or product information contains an obvious error
• Payment cannot be authorised
• Fraud or unauthorised activity is suspected
• Delivery cannot be completed to the address supplied

If we cancel a paid order, the relevant amount will be refunded to the original payment method.

6. Prices and Payment

Prices are displayed in the currency shown on the website.

Any applicable shipping charges, taxes or fees will be displayed during checkout where required.

Payment must be completed using an available payment method.

We may change prices at any time, but changes will not affect orders already accepted unless required to correct an obvious error.

7. Promotions and Discount Codes

Promotional offers may be subject to separate conditions, expiry dates and product restrictions.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash
• Only one discount code may be used per order
• Offers cannot be applied retrospectively
• We may withdraw or amend a promotion where reasonably necessary

8. Shipping and Delivery

Orders are subject to our Shipping & Delivery policy.

Delivery dates are estimates and may be affected by circumstances outside our direct control.

Customers are responsible for entering complete and accurate delivery information.

9. Returns and Refunds

Returns, refunds and cancellations are governed by our Returns & Refunds policy.

Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

10. Intellectual Property

The website and its content—including branding, text, graphics, photographs, videos, logos and design elements—are owned by or licensed to Northa unless stated otherwise.

You may not reproduce, modify, distribute, sell or commercially exploit our content without written permission.

11. Customer Reviews and Content

When submitting a review, photograph, video or other content, you confirm that:

• You have the right to submit it
• It is accurate and not misleading
• It does not infringe another person’s rights
• It is not unlawful, abusive or fraudulent

Where legally permitted, you grant Northa a non-exclusive licence to display and use submitted content for operating and promoting the store.

12. Prohibited Conduct

You must not:

• Use the website unlawfully
• Submit false or misleading information
• Attempt to interfere with website security
• Introduce viruses or malicious software
• Scrape or copy website content without permission
• Impersonate another person
• Use the store for fraudulent activity

13. Third-Party Services

Our website may contain links to or integrations with third-party services.

We are not responsible for third-party websites, content or services that we do not control. Your use of those services may be governed by separate terms and privacy policies.

14. Website Availability

We do not guarantee that the website will always be uninterrupted, error-free or available.

We may update, suspend or discontinue parts of the website where reasonably necessary.

15. Liability

To the maximum extent permitted by law, Northa is not responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

16. Indemnity

To the extent permitted by law, you agree to be responsible for losses resulting from your unlawful use of the website or your material breach of these Terms.

17. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia.

The parties submit to the jurisdiction of the courts and tribunals that have authority in New South Wales, subject to any rights that apply under consumer law.

18. Changes to These Terms

We may update these Terms from time to time.

The updated Terms will apply from the date they are published on this page.

19. Contact

Questions about these Terms can be sent to:

Northa
Email: Northa.support@gmail.com