Privacy Policy
This Privacy Policy explains how Northa collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with our services.
Information We Collect
Depending on how you use our store, we may collect:
• Your name
• Billing and delivery addresses
• Email address
• Telephone number
• Order and transaction details
• Products viewed or purchased
• Customer-support communications
• Device, browser and internet-connection information
• Website activity and cookie information
• Marketing preferences
Payment information is processed by our authorised payment providers. Northa may not directly store complete payment-card details.
How We Use Your Information
We may use personal information to:
• Process and fulfil orders
• Arrange delivery
• Provide order and tracking updates
• Process payments, returns and refunds
• Respond to customer enquiries
• Detect fraud or unauthorised activity
• Improve our store, products and customer experience
• Comply with legal, tax and accounting obligations
• Send marketing communications where permitted
• Personalise advertising and website content where applicable
How We Share Information
We may share information with service providers that help us operate our business, including:
• Shopify
• Payment processors
• Delivery and fulfilment providers
• Customer-support providers
• Email and marketing platforms
• Website analytics and advertising providers
• Professional advisers
• Government authorities where required by law
These providers may process information only as necessary to perform services for us or as otherwise permitted by their own applicable terms and privacy policies.
Shopify
Our store is hosted through Shopify. Shopify processes personal information to provide its ecommerce services and may process information in countries outside Australia.
Please review Shopify’s privacy information for further details about how it handles customer data.
Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to:
• Keep the website functioning
• Remember preferences
• Measure website performance
• Understand customer behaviour
• Support advertising and marketing
You may be able to manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
Marketing Communications
Where permitted, we may send promotional emails about Northa products, offers and updates.
You can unsubscribe by selecting the unsubscribe link included in a marketing email or by contacting us.
Data Retention
We retain personal information only for as long as reasonably required to provide our services, maintain records, resolve disputes and meet legal obligations.
Security
We take reasonable administrative, technical and organisational measures to protect personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Access and Correction
You may contact us to request access to, or correction of, personal information we hold about you.
We may need to verify your identity before completing a request.
International Processing
Some service providers may process or store information outside Australia. Privacy laws in those countries may differ from Australian privacy laws.
Children’s Privacy
Our store is not intentionally directed towards children. We do not knowingly collect personal information from children without appropriate consent.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices, services or legal obligations.
The updated version will be published on this page with a revised date.
Contact Us
For privacy questions or requests, contact:
Northa
Email: Northa.support@gmail.com